Refund Policy

Most Items may be returned within 30 days from purchase. Refund requires order confirmation email. Returned items must be in the manufacturer’s salable, like-new condition with the original packaging materials (including the bar code/UPC label), accessories, and instructions. Celebrations Hallmark reserves the right to deny any return not meeting these guidelines. No refunds or exchanges beyond 30 days.

Sale and clearance merchandise is NOT eligible for returns or exchanges. Holiday decor items are not eligible for return after the holiday (for example, Christmas decorations cannot be returned after Christmas). Personalized and customized items are not eligible for returns. 

Customer responsible for return shipping costs. Shipping costs are non-refundable.